Shipping / Returns

Shipping & Handling Rates - Domestic orders (US)

Standard shipping - Free shipping
Delivery in 3-10 days (for in-stock items)

Hawaii - $24 for any quantity
Delivery in 6-15 days (for in-stock items)

Expedited shipping - $19 for any quantity
Delivery in 2 working days for orders placed by noon Pacific Time (for in-stock items)

Expedited shipping - $34 for any quantity
Delivery in 1 working day for orders placed by noon Pacific Time (for in-stock items)


Shipping & Handling Rates - International orders

Canada - $15 for any quantity
Delivery in 5-10 days (for in-stock items)

All Other Countries - $19 for any quantity
Delivery in 6-12 days (for in-stock items)

All Other Countries (Global Express) - $49
Delivery in 1-3 days for orders placed by noon Pacific Time (for in-stock items)


International Duties & Taxes

Shipments made outside of the US and Canada may be subject to import duties and taxes, which are levied once your package reaches the country of destination and are the responsibility of the recipient.


Returns / Exchanges

Click here for Return Authorization

The Key Closet Online Store wishes to guarantee you are fully satisfied. For this reason, you have the right to withdraw from all domestic or international purchases made on the Key Closet Online Store, within 30 days from the date on which the order was delivered to you. We will exchange or refund any original condition merchandise with a copy of your original invoice. If the item was purchased at a store, it must be returned at the store. The original shipping costs cannot be reimbursed.


Returns - Domestic orders (US)

Prepaid return labels will be sent to you by email or by regular mail per return authorization request (US customers only).


Returns - International orders

Return & exchanges policies for International orders are the same as for Domestic returns & exchanges. However, we do not include prepaid return labels or refund return shipping costs for International orders.


Credit Return Time Frame

Upon receipt of your return, allow up to two weeks for the credit to appear on your credit card statement.


Clearance Items

All merchandise sold at a 30% or greater discount is considered a clearance sale. Only exchange or store credit is available.

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